Bill is wrong

[Colin222]

Hi, I was offered a management discount which would be applied to my account each month as I had been given miss information regarding pricing.  I was told that my contract would be one figure and the discount would be applied by the manager.  Needless to say this was not applied to the first 2 bills.  I tried the online chat to get this resolved and was told I would need to request the telephone conversations to clarify this.  I asked how I would do this, after asking why did I have to do this, to be told I would be sent an email with a contact.  The email has never arrived.  Can someone please help me with this?  Thanks.

[Zach_R]

Hi @Colin222,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that there seems to be a dispute with your bundle cost and recent billing. So that we can take a closer look, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

Thanks,
 

[Zach_R · Accepted solution]

Hi @Colin222,

Thanks for getting back to me via private message. I'm glad that we were able to address and resolve your concerns.

Please do let us know if there's anything more that we can help you with.

Thanks,
 

[Colin222]

Hi Zack, got notification of my next bill and I’m afraid it wrong. Back to the full cost and listing an ‘underpayment’ from last month.  Can you please have it amended as we agreed. Thanks, Colin

[Beth_G]

Hi Colin222

Sorry to hear that there's been an issue with your new bill. Please drop Zach a message and he'll be happy to take another look at this for you.

Kind regards

[TG71]

• Enough enough, time for Legal & Media Authority Investigation….!!!
• 6 months again of getting overcharged Bills, Extortion & Blackmailing me to pay incorrect Bills, by Cutting me Off.. AND… it gets better, 6 weeks of promises to resolve my bill to pay after 5hrs of wasting my life calling when just cut off my broadband again. 
• Worst Media company & customer service team on the planet, when used to be No.1 when joined them 25 years ago…

[TG71]

Similar, complete mess & do not care…Mabny months again of getting overcharged Bills, Extortion & Blackmailing me to pay incorrect Bills, by Cutting me Off.. AND… it gets better, 6 weeks of promises to resolve my bill to pay after 5hrs of wasting my life calling worst Media company & customer service team on the planet. ZERO RESOLUTION

Enough enough, time for Legal & Media Authority

[Paul_DN]

Hi TG71,

Thank you for reaching back out, we are sorry to hear you are still unhappy due to ongoing bill, issues, I will be more than happy to try to help get this resolved for you, I will send you an invite into a private chat, once received please click on the white envelope to accept.

Regards

Paul.

[Ilyas_Y]

Hi @TG71 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to hear about the issues with the bills and experience you've had as of late. 😢
We definitely would like to assist on the matter and we will. 🧾

I can see you are in a chat with one of my colleagues.
Please reply to them and they will assist you further. 😇

Kind regards,
Ilyas.