Bill is wrong

[rosscummings1]

Hey all, when I signed up for VM BB I was sold a package that was free for the first three months. I’ve had a look at my account and emails and can see I received a contract which stated this, but then for some reason a few weeks later I received another contract which had this line removed so I’m now being charged full price. I can’t get in touch with anyone over the phone as it just sends me a link on text with my bill, and the online chat is just saying transfer to agent for about an hour and a half. Anyone advise on how I can get in touch with VM online or on phone to discuss this properly?

thanks

ross 

[Kath_P]

Hi Ross, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi rosscummings1, 

Thanks for sticking with me via private message. 

We're glad that we've been able to resolve things for you now. 

If you have any further issues, pop back to us here in the community 🙂

Many thanks,