Bill for old phone number 2021

[Mansal88]

Hello, I am trying to obtain some paperwork to show proof I had a specific phone number from around 2021 the number was changed but prior to that I was having bills for the number, is there a way I can get some paperwork-proof that I once paid for a specific contract phone number 

[Carley_S]

Hi @Mansal88 

Welcome back to the community forums 

Sorry to hear that you're in need of some documentation. Can you confirm is this regarding a mobile phone number or a landline please?

[Mansal88]

And just to add, I’ve contacted o2 as the number is not connected anymore I was not migrated over I’ve just gone in a giant loop for almost 4 hours 

[Carley_S]

Okay, so this is regarding a mobile phone number then. 

We can certainly see what information we still have available at our side for this. 

We will need to pass full account security to be able to discuss further so, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.