Bill error

[BigBear43]

I changed my contract in December to start from 9th Jan - agreed monthly amount £43 until June 2025 when price would increase to £120 pm. The first bill I received today was for £256.25 for the period 7th Jan to 8th March 24. I can’t understand the bill - it says I missed a payment when the d/d has been set up and I have contacted my bank who confirm no request has been made . Secondly they indicate for the period 7th Jan 8th Feb I owe £92.77 - despite the fact they say I missed the above £43 above and finally I owe £120 for the period 9th Feb to 8th March. I have checked previous payments to Virgin - never missed one in over 10 years. I tried to speak to someone - left waiting for over 90 minutes only to be terminated as very busy - where do I go to try to resolve issue

[japitts]

@BigBear43 

The "chatter & natter" section of the forum you'd posted in isn't generally monitored by VM staff so is unlikely to have got a response. I've moved it to the "manage your account" section where it's likely a staffer will pick this up in a day or so.

[BigBear43]

I am a first time user - so thank you for your help and guidance - very much appreciated 👍

[Daniel_Et · Accepted solution]

Hi @BigBear43 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened and the poor experience you've had when trying to get it resolved 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @japitts 👍

Regards,
Daniel