cancel
Showing results for 
Search instead for 
Did you mean: 

Bill demand when already paid

andiesue
Joining in

Hi

been trying to cancel virgin services for some weeks. Got a bill for £19.26 which I paid over the phone as it proved impossible via the website. Got a red bill this morning for same amount. The amount was cleared from my bank account on 25 October. After going round in circles with an automated message, I finally got through to a human being, who told me that my account was now clear and deactivated. Imagine my surprise when an hour later I get an email with the same bill attached ‘as requested’ which I most certainly did not. Can you please pass this on now as an official complaint as I am tired of being harassed for money I do not owe. Thank you.

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi andiesue,

Thank you for your post. We're sorry to hear about the issue you've had in cancelling your services. 

We can look to assist with this. I will private message you now to confirm your details. 

^Martin