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Bill Increase

sean1994
Joining in

My bill has gone up whilst I am in the middle of my contract. it was £44 now paying £47.87 i cant afford that i dont work I'm on benefits please some help me 

6 REPLIES 6

Vikki_M
Forum Team
Forum Team

Hi sean1994

Thanks for your post and welcome to our community.

We're sorry to hear the cost has increased unexpectedly.

Has this increase happened this month?

If so, this will likely be due to the April price rise we have recently had.

You should have received a notification to advise of this. 

Please pop back to us when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


sean1994
Joining in

i wqas paying £44  now im paying £47.87 i really cant afford it im on benefits as well can someone help me plz

See https://www.virginmedia.com/broadband/low-income-families 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Shop around, if you are on benefits, then https://www.bt.com/broadband/home-essentials   Costs £20 per month

for broadband and phone.

167 miles

Screenshot 2024-04-03 130533.png

i didnt hear nothing 

We are very sorry.

We do have an essential broadband package that you may be eligible for.

There is more information here 

You can sign up for this via the chat option on that website. 

If you do have any further questions or concerns, please pop back to us and we would be happy to help. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide