Bereavement query

[BigBadDad43]

I informed you of my father's death and closed things over a month ago, the account is in credit yet the direct debit continues to come out. Why should people have to chase and complain, why can't your so called bereavement team get things right without being chased and complained at. Absolutely disgusting service!! 😞

[Matthew_ML]

Hey there, thank you for reaching out and I am so sorry to hear about this.

Could this be the last bill, please do remember we do bill a month in advance?

I would advise calling the bereavement  team on 0800 952 2302