We are in the same situation. We have been given a Section 21 notice at no fault but we have nowhere else to move other than in with family. Our family already have virgin media services and we are going to have to contribute to the existing bills, including the virgin media contract, but virgin media have told us they cannot cancel without a cancellation fee and are expecting us to pay for our existing contract and that of our family. I cannot believe that they cannot provide any other support in situations like this when people are already struggling, through no fault of their own. I am so disappointed with the service, especially having been loyal customers for past 2 years. There is no consideration for people’s changing circumstances.
That's a very sad story. As we have seen before on here, VM are heartless and only care about their money.
If you were moving to a house where VM couldn't connect you, they would not insist on the balance of your contract payment. I'm just wondering if this might apply where VM is already installed there, or would they insist on installing a second connection in the same house.
Alternatively, are your family still in contract with VM, or could they leave without penalty? In that case, they could cancel with VM and you move your connection there.
Hi, just to let you know that VM resolved this for me. We were in the exact same situation. When the team reach out to you just make sure you have all of your details including the section 21 and it will be sorted. They are a good team (on here), I guess the people on the phone support just read from a script. Good luck.
Yeah as Mike says the VM forum team should be able to work with your s21 notice letter. Offshore customer services, on the other hand, won't have a Scooby.
That is great to hear that they managed to sort it for you, I hope they can do the same for us. Thank you!
Forum TeamHi Lopez26,
Thanks for posting and welcome to our community 😊
Sorry to hear of your situation, so I can get a few more details from you I've popped you over a private message.
Alex_Rm
