Area reference missing

[Simdel]

My broadband has now been installed and active. I have my precontract information and account number. 
however i do not have a area reference number. 
where to find it?

[Adri_G]

Hi, Simdel.
Welcome to our community forums and thanks for taking the time to make your first post here, nice to have you on board! 🙂

Sorry to hear of the issue with your account information and that you're missing the area code, we'd love to best help with this.

If you have an account number from us, probably the first two digits are your area code, you can register online here for an account with VM if you haven't done this already and see if this works.

Also, when we've sent our email confirmation about your account with us and your contract copy (before your install/when you signed up for our services) did any of these mention the area code on there?

Let us know if this helps and if you're able to find your area code and register online, glad to assist if there's a problem with this process or you need more support.

[Simdel]

Thank you for your reply. The account number starts with 82 and the precontract information neither mention the area code or the account number. However, i have found the confirmation email that has it. Thank you!