Showing results for 
Search instead for 
Did you mean: 

Area Reference Code

Joining in

I'm trying to set up an online account and it's asking me for Area Reference.  I don't have any bills or the welcome pack and can't see to look it up.  How do I find out the area reference code for KT2 5HH?


Forum Team
Forum Team

Hi @Its_Me thanks for your post here in the Community - welcome!

Sorry to hear of the concerns you've raised here.

The Area Reference for your postcode is 03. We hope this helps and if you need any further support with setting up your account, please don't hesitate to let us know 😊

Many thanks


Joining in

I've tried creating an account using this are reference code and I keep getting there's an error.  Is there a general problem or is this specific to this account?

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

Thanks for coming back to us and letting us know you are seeing these issues @Its_Me 😊 Sorry for any inconvenience this is causing 😔

Just to confirm, have you been able to try this on multiple browsers and devices? Also does clearing cookies and cache help at all?

If you still see this after trying the above, please let us know. We'll be happy to assist further.



The do's and don'ts. Keep the community welcoming for all. Follow the house rules

Hi, I’m trying to reset stuff and need my area reference code. I’m in L39 1NB. Thanks

Hey @JCE 

Your area reference is 01