Another contract renewal problem!

[jlecfc]

Like many others in this community, I was offered to renew my existing contract (online on 1st November 2024), and accepted, keeping everything exactly the same for only a few pounds more.  On 8th November, the contract showed updated on my account.  The renewal contract is showing different in my account to what I agreed to in my confirmation email.  In addition to this, I have received confusing contract information sheets showing my costs going forward to be 'zero pounds'.  This is most confusing, can someone confirm what my contract should be and the monthly cost.

[Sabrina_B · Accepted solution]

Hi @jlecfc 👋.

Thanks for reaching out to us, sorry to hear you are having issues with a contract you have signed up for. So that we can give you more clarity on this, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[HavencroftKev]

This contract renewal situation really is a mess. 

If VM could have honoured my online contract renewal I wouldn't be leaving on Wednesday. 

[jlecfc]

Just to update , fortunately my query was picked up by Sabrina_B Forum Team member and was  dealt with in an extremely efficient manner. My contract and price has now been confirmed .

[Sabrina_B]

Hi @jlecfc 👋.

Thanks for joining me in a private message and thank you for your kind words, I am glad we got your package sorted, and should you need us again we are never too far away.

Sabrina

[HavencroftKev]

Hi jleclf, 

Was it the exact contract you were offered or a different contract which was similar and then a credit on your account each month? 

[jlecfc]

Hi HavencroftKev

It was exact same contract with credit each month .