Forum Discussion

NicoleCatherine's avatar
NicoleCatherine
Tuning in
2 years ago
Solved

Agreed to Contract on basis of credit that never got applied.

Ongoing issue with price of package: 11/1 agreed to reconfirm contract for 18 months for £54, but TNT sports disappeared. 12/1 phoned to complain as package was then not the same as I  previously h...
  • FlockWallpaper's avatar
    FlockWallpaper
    2 years ago

    I would think Molly, that it is fairly obvious what has happened here, no? NicoleCatherine has simply been blatantly mis-sold, if she received an email offering the ‘same great package’ for whatever price and then VM fail to honour this, it’s breech of contract. There’s no argument, should she escalate this to the Ombudsman service (which absolutely is going to happen), or even the Courts, she will win - VM have defrauded a customer!

    And this isn’t the first time it has been reported on here, no? VM have ‘form’ for making promises and offers which don't seem to pan out. Maybe the Advertising Standards Agency  might be interested if enough people complain about it?

Molly_T's avatar
Molly_T
Icon for Forum Team rankForum Team
2 years ago

Hi NicoleCatherine 👋 welcome to the community forum! Thanks for posting. 

Sorry to hear about your experience joining our services, and these concerns regarding your package price. 

We would need to take a closer look at the account to investigate what has happened here, and offer further support in getting things resolved. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

FlockWallpaper's avatar
FlockWallpaper
Up to speed
2 years ago

I would think Molly, that it is fairly obvious what has happened here, no? NicoleCatherine has simply been blatantly mis-sold, if she received an email offering the ‘same great package’ for whatever price and then VM fail to honour this, it’s breech of contract. There’s no argument, should she escalate this to the Ombudsman service (which absolutely is going to happen), or even the Courts, she will win - VM have defrauded a customer!

And this isn’t the first time it has been reported on here, no? VM have ‘form’ for making promises and offers which don't seem to pan out. Maybe the Advertising Standards Agency  might be interested if enough people complain about it?

  • NicoleCatherine's avatar
    NicoleCatherine
    Tuning in
    2 years ago

    It honestly baffles me why VM do not understand what has went wrong here. I'm hoping that this gets resolved within 8 weeks or else I will have no option but to follow down the path of the Ombudsman. I haven't explored the option of reporting to the Advertising Standards Agency so thanks for bringing that up. I will explore this as another option.