Forum Discussion

User9999's avatar
User9999
Joining in
7 months ago

Accout in Credit following Cancellation Not able to Request a Refund

Hi,

 

I was wondering how can I request the refund after my final bill is showing the account in credit.

I am not able to find any complaint form.

 

Regards,

  • Kath_P's avatar
    Kath_P
    Forum Team
    7 months ago

    Hi User9999, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've decided to cancel your services. Once the disconnection has been processed, all refunds are processed automatically. You do not need to request it. 

    If you are due a refund this will be sent 35 days after your disconnection date. If your Direct Debit remains active then the refund will be paid into your bank account directly. If you cancel the Direct Debit then we would send a cheque to the account address. 

    If you have any further queries or questions, pop back and let us know. 

    Thanks,