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Account set up

Joining in


I have received 2 pdf documents of the contract but the account number and area code have a - next to them. I can only see the order reference and the contract summary sheet number. Since I don’t have the account number I cannot get through to an operator when calling your contact number. Is there a way to receive these by email? 

Also, I got an email saying that there is an account on the same address and so my set up kit cannot be delivered and processed. Can I please get help with this?



Very Insightful Person
Very Insightful Person

Hi Juilee

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Or wait a day or two for a member of the forum team to pick this up.

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Forum Team
Forum Team

Hi @jnarkar 

Welcome to our community forum and thank you for your first posts.

Sorry to hear you are having a difficult time locating your account number and area code. We can also see there may be an issue with your setup kit. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.  


Forum Team

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