4 months waiting for the remaining credit to be refunded

[happyclover]

I closed my contract with VM back in June since I left the UK. I had about 100 quid worth of credit on the account and it still wasn't refunded. 

Called them a few months ago, they told me that they send a cheque to my home address (when I told them I'm moving out ). Then again, they told me, ok, will refund via bank transfer.

Question. VM, where is my money? Thanks

[Tom_W1]

Hi @happyclover thanks for your post although we're sorry to hear of your concerns raised here.

Usually, a bank transfer is only something we can do if the Direct Debit is kept active, if the Direct Debit isn't active then a bank transfer isn't possible under normal circumstances

Let's see what we can do here though so please expect a PM from me to arrive shortly and respond directly when you can.

Many thanks