2 broadband accounts at 2 different addresses

[Thedon0992]

Hey, I'm going to be splitting my time between 2 properties and wondered if there was an easy way to run 2 accounts side by side. TIA

[VM-Jon]

Hi @Thedon0992 ,

thank you for reaching out to us here, welcome to the community.

Yes, it is perfectly possible to have two accounts at two different addresses. I should be clear and say that this would be two separate accounts and therefore two separate bills. You would be paying twice.
If this is something you would like to go ahead and do I am more than happy to support with this. I will drop you a private message so you can get hold of me.

thank you

Jon

[tim_haq]

hi jon

i am having the same problem. i need virgin at an additional address and am trying to set up an additional account on your website is a nightmare

[VM-Jon]

Hi @tim_haq 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[tim_haq]

okay how are you going to contact me

[Ashleigh_C]

Hi there @tim_haq 

I can see that @VM-Jon has offered to speak with you via a private message. Have you been able to chat?

[newapollo]

Hi tim_haq 

To access PM's (private messages)

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

[Borne83]

Hi VM-Jon,

I'm having a similar issue. I have 2 separate broadband accounts at 2 separate properties, but when I try to set up an online account for the newest contract, I keep getting taken back to my original account. Please can you help me with this? 

[Akua_A]

Hi @Borne83 

Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues when trying to set up an online account for your second account. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A]

Glad to hear this @Borne83 Please do not hesitate to contact us if you need any further help