Wasn't notified that line had changed.

[wotsupnow]

Months ago I received an adaptor. It said I would be notified when to swap over. Today I missed an important call and have found the line is dead. Plugged in the adaptor and it is working off the hub.

What happened to the notification ?

[Ayisha_B]

Hi @wotsupnow 👋

Welcome back to our Community Forums and thanks for your post.

I am sorry to hear you were unaware of the switchover.

Please click on this 👉 link here for everything you need to know about it.

[wotsupnow]

Hi,  I was aware of the switchover as VM sent me an adaptor to plug in.
VM also said "When it’s time to switch, we’ll get in touch to let you know."
But they didn't let me know, so I've been paying for a service for days/weeks ? that I don't have.
When was my line switched over ?

[Alex_RM]

For us to give you this information we'll need to discuss this over private message. I've popped you a message over now.

Alex_Rm