Forum Discussion

Ginger1's avatar
Ginger1
Tuning in
2 years ago
Solved

No phones compatible with our VM Hub

None of the phones we have tried are compatible with the Hub. The ones we have tried are all modern (some almost new). Even the emergency back-up phone installed by the VM technician will NOT connect...
  • goslow's avatar
    goslow
    9 months ago

    Am I right in understanding that your issue of no phone line has been going on continuously since 4/9/23? If so that is staggering (even by VM's low standards of support).

    Your Binatone B100 phone is a 'modern' phone and is as simple as you can get. I use one myself for basic landline testing because it is so simple.

    If you have used three of your own phones plus the VM FW500 backup phone and can't get the landline to work then it is pretty unlikely you have a phone handset problem.

    I hope you have kept good records of all VM's bungling antics with your phone switchover fault because you will be eligible for compensation

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

    which was £9.33 per day in the last financial year so from 4/9/23 to date that will be something of the order of £2425.80 that VM owes you

    I think if my phone been cut off for that long I would be complaining to anyone who would listen! As this appears to be a bungled telephone switchover (which has been a recent hot topic in the news) I would suggest seeking advice from OFCOM and also your local MP!

goslow's avatar
goslow
Alessandro Volta
9 months ago

Am I right in understanding that your issue of no phone line has been going on continuously since 4/9/23? If so that is staggering (even by VM's low standards of support).

Your Binatone B100 phone is a 'modern' phone and is as simple as you can get. I use one myself for basic landline testing because it is so simple.

If you have used three of your own phones plus the VM FW500 backup phone and can't get the landline to work then it is pretty unlikely you have a phone handset problem.

I hope you have kept good records of all VM's bungling antics with your phone switchover fault because you will be eligible for compensation

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

which was £9.33 per day in the last financial year so from 4/9/23 to date that will be something of the order of £2425.80 that VM owes you

I think if my phone been cut off for that long I would be complaining to anyone who would listen! As this appears to be a bungled telephone switchover (which has been a recent hot topic in the news) I would suggest seeking advice from OFCOM and also your local MP!

Ginger1's avatar
Ginger1
Tuning in
4 months ago

Do you know the thread I should join as told OFCOM are already involved for some