No phones compatible with our VM Hub
None of the phones we have tried are compatible with the Hub. The ones we have tried are all modern (some almost new). Even the emergency back-up phone installed by the VM technician will NOT connect...
Forum Discussion
Thanks Sabrina,
I have replied but this was more to update others with similar problems as I keep being sort this on private chats and might be useful to others.
Also a reach out to the community to see if anyone else had managed to get similar problems solved since Ofcom got involved and the rollout was halted but now restarted. Or do we each need to go to Ofcom.
Am I right in understanding that your issue of no phone line has been going on continuously since 4/9/23? If so that is staggering (even by VM's low standards of support).
Your Binatone B100 phone is a 'modern' phone and is as simple as you can get. I use one myself for basic landline testing because it is so simple.
If you have used three of your own phones plus the VM FW500 backup phone and can't get the landline to work then it is pretty unlikely you have a phone handset problem.
I hope you have kept good records of all VM's bungling antics with your phone switchover fault because you will be eligible for compensation
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
which was £9.33 per day in the last financial year so from 4/9/23 to date that will be something of the order of £2425.80 that VM owes you
I think if my phone been cut off for that long I would be complaining to anyone who would listen! As this appears to be a bungled telephone switchover (which has been a recent hot topic in the news) I would suggest seeking advice from OFCOM and also your local MP!
Thank You, Its been a long fight and still seem to be getting no where on getting it fixed. Been told we have no way of having the old line put back in place and so far no way no way of having the phone line put back in the house just in the roof. The roof is mad for disabled mother in law or our daughter. Virgin have now offered compensation but no solution. I will check out and try and find the main topic as I was told it was just us. Graham
Do you know the thread I should join as told OFCOM are already involved for some