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My phone line doesn't work properly

Joining in

my mom has to pay for the phone line even though it don't work properly and it's says yellow on it meaning it hasn't been fixed yet my mom's been paying for it for ages and we're struggling to pay it off...


Very Insightful Person
Very Insightful Person

When did she report the problem to VM? What was their response?

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @insanity5 

Welcome back to the community forums

Sorry to hear that your mother's having issue with their phone line. Does our status checker here show any outages affecting them currently?  You can also call our status line on 0800 561 0061 or check your My Virgin Media for more information here


If not, how do they have their phone line set up? Is it connected to the wall socket in a master socket or extension or is the phoneline connected to the router through the GREY TEL 1 port?


Here to help 🙂
Virgin Media Forums Agent

Alessandro Volta

After reporting total loss of phone service you are eligible for automatic compensation. 

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