Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago

The full description of the issue in the Southampton Area was "some TV channels are freezing and going blank on Virgin TV, V6, Virgin TV 360, or TiVo services at the moment". Slightly different to pixelating I think, and according to my account, this is now "fixed" in my area.   

TKD's avatar
TKD
On our wavelength
3 years ago

yes several channels start with breaking up and pixelating and eventually getting worse then some just go blank mainly sky arts channel. thanks for reply any way,

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 years ago

    Sorry to hear of the TV service issues TKD, you mentioned Sky Arts as one of the effected channels. What other channels does this happen with? Is it across both SD and HD channels?

     

    Rob

    • TKD's avatar
      TKD
      On our wavelength
      3 years ago

      hello rob was breaking up on nearly every channel I tried, but sky art was the worst eventually going blank screen but as I told Natalie above I rebooted box and so far so good.