Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Ernie_C's avatar
Ernie_C
Very Insightful Person
3 years ago

ModTeam 

Having just converted, I too suffer this issue.

While the explanation seems viable, I personally doubt these ‘power fluctuations’ are the root cause.

These ‘no number’ calls, for me at least, are REGULAR, occurring every 3 hours 20 minutes.

For example, such calls were logged overnight for me at 23:45, 3:05, 6:25 and 9:45.

I await the next one at 13:05.

This would suggest to me that this is not some random fluctuation but some action your equipment is taking on a regular basis.

Please pass this on to the engineers looking into this.

Thanks…..

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago

Good luck convincing them of that or even in getting some form of reply from the technicians/managers

  • Ernie_C's avatar
    Ernie_C
    Very Insightful Person
    3 years ago

    ModTeam Chris_Myers 

    Having reviewed the appearance of these ‘no number’ calls today, I am convinced these are caused by some ‘heartbeat’ function of the telephone system.

    This heartbeat data is either wrong or being incorrectly interpreted by the phones that show the issue.

    Uninterrupted, these happen regularly every 3 hours 20 minutes but an active call will interrupt the sequence which starts again at this same interval when the call completes.

    Those whose job it is to manage this telephone system should be able to understand what is happening and suggest a fix if possible.