Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

ModTeam's avatar
ModTeam
Moderator
2 years ago

Hi,

 

We've been speaking to our Product Team for updates and they have asked if you could reboot your Hubs as they've tweaked something in the back. Please let us know if the issue remains.

 

Thanks,

 

ModTeam

TAZMANUK's avatar
TAZMANUK
Knows their stuff
2 years ago

Hub 5 was switched off for 3 minutes and unplugged and switched on before doing so I also cleared the call log on my BT premium phone.

Whatever fix they was hasn't worked as already at 9:47am had a ghost call so in afraid they'll have to go back and Investigate again, only difference I see was the free 110 upload speed after rebooting the hub 5.

So it's not fixed