Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

ModTeam's avatar
ModTeam
Moderator
3 years ago

Hi all, 

Thank you for your patience whilst we continued to investigate this issue.

Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 

Here is the list of handsets we tested:
(We're also aware of reports of other handsets)

  • Gigaset C530A Trio Digital Cordless Answer machine
  • BT8600 Advanced Call Blocker
  • BT Decor 2600 v2
  • Panasonic KX-TGJ424EB Digital Cordless Telephone with Nuisance Call Blocker and Answering Machine, Quad Dect

We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.

As always we will continue to update you along the way.

Kind regards,

Community Moderation Team

geoffcoleman's avatar
geoffcoleman
Joining in
3 years ago

I have just been switched over to digital and have found the same sort of problem but it says number unavailable and doesn't ring...i did presume it was some sort of call blocking of nuisance calls.?