Perhaps that’s the intent - ‘P’ off the landline customers to drum up new trade for O2. In case you haven’t heard, new contract £20 cheaper for better service, but add £25 for O2 mobile contract which comes as a ‘free’ addition to VM contract.
so to clarify for the hard of reading:
- the government wants to retire PSTN Service (landline)
- in compliance VM is moving its customers to IP Telephony (VOIP).
- VM did not tell its customers this has issues with some phone systems (despite this showing up in beta testing)
- VM were, and still are, unable to recommend telephone systems that do work.
- VM simultaneously moved people onto hub 5 (as this would provide improved service)
- VM eventually admitted it was an issue with the firmware, later adding power fluctuations at the router were being interpreted as missed calls by some legacy phone systems.
- VM tried to get phone providers to change their firmware, then asked their router providers to look at their own firmware.
- VM testing of some phone systems confirmed the issue and VM added they were “aware” of other impacted systems - covering those of us on this community with systems other than those VM tested.
- VM have indicated new firmware is required - later down the line.
- VM have marked the issue RESOLVED based on this despite no compensation for inconvenience, lost hours chasing them to provide customer services, or to replace phone systems, and despite the ghost calls still persisting daily. They have also issued deadlock letters and have outstanding cases with the ombudsman (who, by the way tell me they can only deal with procedural not technical issues, can only deal with individuals, not groups, and who have instructed me not to share any outcome in this forum).
- the net result is change your phone for some unidentified system that works, or change provider.
- in the meantime, VM continue to set up forum team members as sacrificial lambs to circle the wagons and to ward off marauding customers
have I missed anything?
