Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Ayisha_B's avatar
Ayisha_B
Icon for Forum Team rankForum Team
3 years ago

Hi superloopy 

Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 
Thank you

GC1028's avatar
GC1028
Dialled in
3 years ago

Ayisha_B Forum Team,

Your reply to @superloopy saying “Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue” 

You are reading this from a script as this was mentioned on the thread by ModTeam on page 531.

With so many different handsets and you're  saying the route cause is due to sensitivity to power fluctuations received from the hub, this proves Hub 5 is at fault which we have all been saying on here.

Also on page 531 the ModTeam said the list of handsets we tested are: Gigaset C530A Trio Digital Cordless Answer machine, BT8600 Advanced Call Blocker, BT Decor 2600 v2, Panasonic KX-TGJ424EB Digital Cordless Telephone with Nuisance Call Blocker and Answering Machine, Quad Dect. Are they aware of these handsets that have mentioned by everyone on this thread? Please tell your Voice Engineering team of these ones.

BT Premium, BT Dec, BT 8610 Premium, BT46 Big Button,

BT 6660, BT Advanced, BT8500, BT8600, BTD93X

BT2500 Trio, BT6500, BT8610 Digital, BT6600 Advanced and 

BT4600 Trio

I agree with CEEJAYTHEDEEJAY, Resolved, that has got to be joke of 2023!