Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

TAZMANUK's avatar
TAZMANUK
Knows their stuff
3 years ago

Ghost call on our log today time 63:19

It's not the customers devices it's YOUR system, so needs resolving specially when I've had 2 calls from faults saying they are aware of the fault and logged it and my model of phone used.

One asked me to purchase another make and model, no was the reply as why should we as this set cost us nearly £100 to get rid of the cold callers, and overseas calls which has worked from day 1 and had the set over 12 months with no issues whatsoever until moved to digital voice.

Maybe deploy free call blocker on all digital voice customers or something to see if it stops the ghost calls or free block withheld numbers since the ghost call shows no number all the time see if that stops them.

Either way the device is connected to your equipment that's causing it, swap them back and I get the problem goes away within seconds

As I doubt Virginmedia will provide a like for like phones, as I'm not getting rid of the call screening with call blocker as it will start the cold callers again.

I'd sack off the landline if that has to happen and all use our mobiles 

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    3 years ago

    Perhaps that’s the intent - ‘P’ off the landline customers to drum up new trade for O2. In case you haven’t heard, new contract £20 cheaper for better service, but add £25 for O2 mobile contract which comes as a ‘free’ addition to VM contract.

    so to clarify for the hard of reading:

    1. the government wants to retire PSTN Service (landline) 
    2. in compliance VM is moving its customers to IP Telephony (VOIP).
    3. VM did not tell its customers this has issues with some phone systems (despite this showing up in beta testing)
    4. VM were, and still are, unable to recommend telephone systems that do work.
    5. VM simultaneously moved people onto hub 5 (as this would provide improved service)
    6. VM eventually admitted it was an issue with the firmware, later adding power fluctuations at the router were being interpreted as missed calls by some legacy phone systems.
    7. VM tried to get phone providers to change their firmware, then asked their router providers to look at their own firmware.
    8. VM testing of some phone systems confirmed the issue and VM added they were “aware” of other impacted systems - covering those of us on this community with systems other than those VM tested.
    9. VM have indicated new firmware is required - later down the line.
    10. VM have marked the issue RESOLVED based on this despite no compensation for inconvenience, lost hours chasing them to provide customer services, or to replace phone systems, and despite the ghost calls still persisting daily. They have also issued deadlock letters and have outstanding cases with the ombudsman (who, by the way tell me they can only deal with procedural not technical issues, can only deal with individuals, not groups, and who have instructed me not to share any outcome in this forum).
    11. the net result is change your phone for some unidentified system that works, or change provider.
    12. in the meantime, VM continue to set up forum team members as sacrificial lambs to circle the wagons and to ward off marauding customers

    have I missed anything?

    • CEEJAYTHEDEEJAY's avatar
      CEEJAYTHEDEEJAY
      On our wavelength
      3 years ago
      Could not have put that better myself Chris_Myers !.

      Just as a observation to add here about the abandonment of the Government of landline phone systems.
      I have had BT Openreach on our housing estates renewing ALL the overhead phone lines and underground links to the Poles?
      (these cables dated back to the 70s ,when copper was in short supply ,and Aluminium cable was used instead)
      Do BT know something we don't?.