Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Ayisha_B's avatar
Ayisha_B
Icon for Forum Team rankForum Team
3 years ago

Hi superloopy 

Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 
Thank you

mervynczarnecki's avatar
mervynczarnecki
Tuning in
3 years ago

Gigaset E370HX on Hub5 worked perfectly for years until a few weeks ago when the ghost calls started.  About 10-12 of these calls every day (and night!).  All other voice calls in and out work correctly.  Being woken by a beeping phone several times a night is not funny.  BTW, switching the phone off at night is not an option ...

What was done to make the Hub5 start generating the "power fluctuations" ?

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    3 years ago

    mervynczarnecki  

    We will look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.

    As always we will continue to update you along the way.

    Thanks