Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

moof's avatar
moof
Fibre optic
3 years ago

Not resolved VM!

I didn't ask to be moved to VM VoIP, that was a decision made by the engineer who came to fix my line fault,

which my perfectly good BT Premium trio phones were attached to, without issue.

from the moment I was switched over I joined the No Number - ghost call club, so I don't see how my years old choice of a widely popular UK handset is to blame.

...think the issue lies squarely in YOUR untested and provided network equipment VM

Robert_P's avatar
Robert_P
Icon for Forum Team rankForum Team
3 years ago

We understand your frustration moof, the changes to the way our landline service operates wasn't made by the technician but was a company decision that is being rolled out to all customers.

 

Rob

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    3 years ago

    So how by any stretch of the imagination does that add up to resolved?

    • jem101's avatar
      jem101
      Superstar
      3 years ago
      Chris_Myers wrote:

      So how by any stretch of the imagination does that add up to resolved?

      I suspect that VM’s definition of ‘resolved’ might well be to simply put their fingers in their ears, chant ‘la la la’, can’t hear you, plus push a reluctant (ideally new) forum team member over the trenches to make a post which does little other then inflame tensions. Naturally, they haven’t been given the time or couldn’t be bothered to read the thread and actually understand the issues, before wading in with a, possibly scripted, officially approved, response.

      Just a thought!

  • superloopy's avatar
    superloopy
    On our wavelength
    3 years ago
    Well now. I just checked back afterw two weeks absence to see what progress has been made and see that we are no further forward. Have just cleared my phones call log after it filled during my absence with 'no-name' calls so have no idea if i've missed anything of importance or not, In the words of a former prime minister 'THIS IS A DISGRACE' and needs to be fixed immediately. For info, yet again, mys system comprises a BT8500 Trio system and i'm beginning to question why we are accepting of this as a community, where's our compensation for this shambolic state of affairs??
    • radaress's avatar
      radaress
      Tuning in
      3 years ago
      We certainly should be compensated, this is a ridiculous situation. We're certainly not getting the service we should expect at the prices we're paying. With reference to the actual phone calls, the time changes by a minute every few days, mine are all showing a 5 on the end now. Also, now we're on British Summer Time the clock isn't changing!!!
    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      3 years ago

      Hi superloopy 

      Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

      The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 
      Thank you

      • mervynczarnecki's avatar
        mervynczarnecki
        Tuning in
        3 years ago

        Gigaset E370HX on Hub5 worked perfectly for years until a few weeks ago when the ghost calls started.  About 10-12 of these calls every day (and night!).  All other voice calls in and out work correctly.  Being woken by a beeping phone several times a night is not funny.  BTW, switching the phone off at night is not an option ...

        What was done to make the Hub5 start generating the "power fluctuations" ?