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Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)


My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?




[MOD EDIT: Please see post for an update ]

1,006 REPLIES 1,006

Chris, thanks for the input, but I could really do with some specific details of hub 4 problems, The offer is only a stand by solution. The 'no number' calls at night are causing havoc with my sleep pattern but i need the phone nearby.

I am willing to accept that the hub 4 is probably not as good as the hub 5, or why change it, but I need to balance possible problems with actual ones.


As an afterthought has anyone found the thread regarding change of times on home phone after incoming calls?

Change of time thread is Here 

I moved from a hub4 to resolve Wi-Fi issues as the hub5 uses Wi-Fi6. Pods on their own weren’t helping.

Doesn’t make sense for me to go back to a hub4 for that reason.

Still no answers to my questions, including the simplest of all: Can VM provide a single make/model of phone that has worked without the ghost calls? Seems not.

🙏  Thread updated


On our wavelength

has any thing been done about this please ?

Hey @TKD,

Welcome back to the Community Forums and thanks for the post.

If you look at the original post you can see this has been resolved and has a link to the updated answer for you.

You would need to navigate to response 531 on this thread, you can do so by clicking here.

Thanks. Joe

On our wavelength
also add BT8500

Knows their stuff

Resolved is misleading as it's not resolved I've had 2 people ring me from your faults department that have been asking me questions on these ghost calls and admitted it was a fault and working on a firmware update.

As I declined the offer to purchase a new dect trio system of another modem when the one I've purchased works as it should and has been until moved to digital voice which caused the ghost calls.

So it's not resolved it's pending, working on status 

Not resolved. Virgin media changed landlines to Ip telephony. Virgin media upgraded people to hub 5. Virgin media now claim it is our fault for having the wrong phone equipment. Of course, they have significantly failed to identify which phone systems to do display the symptoms caused by their firmware.

Sorry system changed my words - failed to identify which systems DO NOT display the symptoms, only those that did when tested.

Not resolved VM!

I didn't ask to be moved to VM VoIP, that was a decision made by the engineer who came to fix my line fault,

which my perfectly good BT Premium trio phones were attached to, without issue.

from the moment I was switched over I joined the No Number - ghost call club, so I don't see how my years old choice of a widely popular UK handset is to blame.

...think the issue lies squarely in YOUR untested and provided network equipment VM