Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

TKD's avatar
TKD
On our wavelength
3 years ago

just returned to VM and the same thing happens to me since last Wednesday 85 no number calls all day and all through the night my phone is BT 8500 phone, and would just like to add this never happened once with SKY.

TKD's avatar
TKD
On our wavelength
3 years ago

UPDATE  just checked phone calls there are 13( no number calls ) from 12-05 am to 9am this morning its very annoying.

  • CEEJAYTHEDEEJAY's avatar
    CEEJAYTHEDEEJAY
    On our wavelength
    3 years ago
    Welcome to the "No Number Club" !
    • 1malcolmgeorge's avatar
      1malcolmgeorge
      Dialled in
      3 years ago

      As a result of my complaint, I have been contacted by a member of the VM resolve team based at Manchester. They have arranged for another engineer to attend and supply a hub 4 to see whether the problem replicates with the promise of a replacement hub 5 "as and when" (I did not add 'if') a solution is found. Due to family commitments, this will not be until Mid-April.

      Two thoughts,

      1, Does anyone know of any hub 4 problems I should be aware of? I have a 1meg package.

      2, Is hub 4 part of a cheaper package and should I be paying less?

      Forum messages or PM welcome.

      • radaress's avatar
        radaress
        Tuning in
        3 years ago

        I previously had the old hub 3 and only changed to a Hub 5 ready for VOIP which is now up and running, hence the problems! Regardless of which hub you have it appears virgin's prices go up