Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Woodbutcher1234's avatar
Woodbutcher1234
On our wavelength
3 years ago

Whatever the cause of the no number problem. It remains VMs responsibility to fix the issue. 

Please do not pass the fault on to the customer, suggesting that it is their phones.

VM are in no hurry to fix this, they are still collecting our money!!!

Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
3 years ago

Hey Woodbutcher1234, thank you for reaching out and I am sorry you feel like this.

We have been investigating this and you can see from our findings up to yet some phones are affected by this.

Do you have one of these phones listed above? Thanks 

  • TAZMANUK's avatar
    TAZMANUK
    Knows their stuff
    3 years ago

    This is Virginmedia issue so let's not forget this and needs fixing with a firmware update.

    I know it's your issue as faults admitted it and was your problem and waiting on a fix