Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Kain_W wrote:

Thanks for the update Chris_Myers,

Do keep us posted on the teams findings during the investigation.

Regards,

Just got an email from the ombudsman. Still awaiting acceptance and appointment of adjudicator.

Kain_W's avatar
Kain_W
Forum Team (Retired)
3 years ago

Thanks again,

Did they advise of a timeframe for this?

Regards,

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    3 years ago

    They say “unable” to provide timeline