Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
4 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

TAZMANUK's avatar
TAZMANUK
Knows their stuff
3 years ago

Ours is

13:24pm

10:05am

8:25am

6:45am

4:15 am

1:45 am

Wednesday

20:44pm

18:14pm

15:44pm

13:14pm

9:54 am

6:34 am

4:04 am

2:24 am

1:34 am

63:44 on Wednesday and no this isn't a typo actually says 63:44

 

Gareth_L's avatar
Gareth_L
Icon for Forum Team rankForum Team
3 years ago

Hello TAZMANUK.

Thank you for bringing this to our attention.

We are aware of the above issue with our Hub5 and VOIP.

It is being implemented as a fix in the new firmware which is on its way soon.

Apologies for any inconvenience this may be causing you.

Gareth_L

 

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    3 years ago

    FIRST SIGHTIN - New Firmware coming soon - Woo Hoo ðŸŽ‰

    • 1malcolmgeorge's avatar
      1malcolmgeorge
      Dialled in
      3 years ago

      I noted it, but it does not mention Ghost calls in the message, apparently the time change has been noted by VM some time ago and they have had tine to rectify it,

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      3 years ago

      Hello Chris_Myers.

      We have no definite date yet, But it is something we are currently working on.

      Updates are tricky and can take a while to be tested and made ready.

      Gareth_L

      • PRidgway's avatar
        PRidgway
        On our wavelength
        3 years ago

        @Gareth_L I am sure members of this group would be happy to beta test any updates if it would help move things along.