Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

PRidgway's avatar
PRidgway
On our wavelength
3 years ago

Hi VM,

Any update on the questions asked in post 552, repeated below for ease..

Please could you provide some clarity on the following:

1) where you state this issue is device specific and not global, I can understand that not every phone make/model is affected. Are you also saying that a phone that fails on one hub5 may be okay on another hub5?

2) If specific phone make/models fail consistently, is there any common specification i.e., do all analogue phones have issue, and all digital phones do not?

3) Do any affected phone make/model have issue on anything other than the hub5?

Can you also provide the make/model of a phone that works without issue with the hub5?

Thank you