Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Kain_W's avatar
Kain_W
Forum Team (Retired)
3 years ago

Thanks for the response there PRidgway,

Can I ask does the phone not work at all with the adaptor provided?

Regards,

PRidgway's avatar
PRidgway
On our wavelength
3 years ago

Hi Kain,

Thank you for picking up my post. Which adapter are you meaning? My phone plugs into my hub5 directly.

The issue is the ghost call that this thread pertains to (showing “no number” in the log and not ringing). According to OFCOM, the service provider is responsible for providing equipment if their changeover to digital telephone causes issues.

I have only recently had this issue after getting a hub5; others have had the issue for almost a year.

We are still awaiting a response to other questions raised, but it appears the issue affects some telephones and not others. Under this premise, and following OFCOM advice, should VM not be providing replacement equipment?

Peter