Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
3 years ago

Hey TF1909, thank you for reaching out with your question.

We don't provide any handsets sorry its just the line rental we offer.

If you are looking for a VOIP line I would checker the manufacturer to see if they are compactible. Thanks 

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago

Read message 539 - the common denominator is that Virgin Media made change.  It should have reasonably been aware of "power fluctuation" issues with the Hub 5 before rolling them out and informed customers (that Virgin Media forcibly moved from Landline to IP telephony) of the need to purchase new phone systems to be compatible with the Virgin Media hardware/firmware. it did none of this.  Instead it made the switchover and subjected us to months of chasing our tail trying to get Virgin Media to accept that this even was an issue. 

Now you have the audacity to suggest it is our fault for not getting a more modern phone system. At what point does Virgin Media propose this is an acceptable solution? 

You (VM) broke it, you fix it. If it needs a new phone system, you provide it - free (at least that might cover the extreme inconvenience you caused Virgin Media).  But no, you'd rather blame everyone else for your inability to provide a suitable service to those you have impacted.  Incompetent/Ineffective are too weak descriptions for this response.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Chris_Myers thanks for getting back to us.

    I am sorry that you feel the way that you do. Our colleagues have thoroughly investigated the issue in question. They have not arrived at their conclusion lightly and I am sorry if you feel we as a company are blaming our customers.  This is not our intention.

    Regards
    Lee_R

  • fraserormston's avatar
    fraserormston
    On our wavelength
    3 years ago

    I was a business customer with VM and I had a Hitron router which they provided. I don’t believe it’s  a router model problem. I have now transferred to a residential customer and now have the Gig router. I have been experiencing “no number calls” for over I year. The only thing I believe that is common between the two services is VOIP so it’s my belief that it’s how it’s been implemented and nothing to do with types of phone. No one probably had any issues with the old style connections to our property’s.

    • moof's avatar
      moof
      Fibre optic
      3 years ago
      fraserormston wrote:

      I was a business customer with VM and I had a Hitron router which they provided. I don’t believe it’s  a router model problem. I have now transferred to a residential customer and now have the Gig router. I have been experiencing “no number calls” for over I year. The only thing I believe that is common between the two services is VOIP so it’s my belief that it’s how it’s been implemented and nothing to do with types of phone. No one probably had any issues with the old style connections to our property’s.

      FWIW I have run a CISCO 303 with a SIP VoIP configuration for nigh on 9 years WITHOUT a single issue.

      Initially on a Hub 3 and then Hub 5 (Oct 22 - when my landline failed and VM said the solution was to switch to VoIP) have never suffered the issue with my VoIP handset.

      However from the moment VM plugged my BT Premium Trio phone to the back of the VM router I've had the missed calls issue (and how I came to find this thread). 

      I'm about to go back on the hunt for a possible new ISP, as I'm not impressed with the lack of resolution to this year old issue with common and popular handsets, but more the fact the incoming price increase and the changing of the VM contract for future price increase lock-in.

      Time to cut the cord and just go broadband perhaps and switch my house phone to the VoIP provider i've used for a very long time

       

      • superloopy's avatar
        superloopy
        On our wavelength
        3 years ago

        I'd be interested in ditching my landline too in the circumstance but have no idea of how VOIP works or how to sett things up?