Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

ModTeam's avatar
ModTeam
Moderator
3 years ago

Hi all, 

Thank you for your patience whilst we continued to investigate this issue.

Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 

Here is the list of handsets we tested:
(We're also aware of reports of other handsets)

  • Gigaset C530A Trio Digital Cordless Answer machine
  • BT8600 Advanced Call Blocker
  • BT Decor 2600 v2
  • Panasonic KX-TGJ424EB Digital Cordless Telephone with Nuisance Call Blocker and Answering Machine, Quad Dect

We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.

As always we will continue to update you along the way.

Kind regards,

Community Moderation Team

Woodbutcher1234's avatar
Woodbutcher1234
On our wavelength
3 years ago

VM claim that the issue is the phones. Some of the phones, what about the rest, my phone is not on there list. Strange it's the phone's fault and not the VM system.

Come on VM come clean and admit that you system is lacking. I once again invite VM to supply me a phone to test if want to prove that it is my phone.

Woodbutcher1234

  • TAZMANUK's avatar
    TAZMANUK
    Knows their stuff
    3 years ago

    Before I moved to the digital voice (VoIP) system 2 weeks ago this Saturday I never had ghost calls, moving over to digital voice I get the ghost calls so indeed it's their digital voice service as haven't changed the handset.

    • Client62's avatar
      Client62
      Alessandro Volta
      3 years ago

      The VM statement only indicates fixes for the Hub 5's defects (in Reliability / WiFi / DHCP / Ghost calls) are not a day closer