Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Matthew_ML's avatar
Matthew_ML
Forum Team
2 years ago

Hey 1malcolmegeorge, thank you for reaching out and I am sorry to hear this.

I have done a check from our end I can't see any major issues, what colour are the lights on the hub?

Has it also been like this since it was installed? Thanks 

1malcolmgeorge's avatar
1malcolmgeorge
Dialled in
2 years ago

Matt - Here is our original conversation

Re: Phantom House Phone Calls

on ‎01-12-2022 08:10

Hey 1malcolmgeorge, thank you for reaching out and I am sorry you are having some issues with your phone and router.

I can see you have posted this message on a few boards, I have just replied to one.

Please check this out when you can, also can we please stick to one board going forward this is to make sure we can you the right help and your message doesn't go missing. Thanks 

Matt - Forum Team

 

You eventually arranged for an engineer to visit and we had further discussions after that visit and I have been a constant viewer and contributor to this thread ever since

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    No problem at all thank you for letting us know this. Thanks