Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

lenworth's avatar
lenworth
On our wavelength
3 years ago

I use my hub5 in modem mode. I found these new ports set up in my Synology router so I added rules in its firewall to deny them and no ‘no number missed calls’ for over 24 hours. Might have cracked it! We’ll have to wait and see. 

CEEJAYTHEDEEJAY's avatar
CEEJAYTHEDEEJAY
On our wavelength
3 years ago

So ,does this mean that "Mr Virginmedia" has now got to supply us all with a Synology router to overcome the problem?.

 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 years ago

    The modem mode Hub 5 & its connection to a telephone comes before the network connection to a Synology router. 

    Is the suggestion that in modem mode the Hub 5 routes Direct IP SIP traffic to the 3rd party router ?

    If that was true, any Hub 5 in modem mode would suppress Ghost calls.