Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

lenworth's avatar
lenworth
On our wavelength
3 years ago

Again not very helpful. We have been assured several times that your tech team is investigating this and that a solution will be found. You can't pick and choose which phones you will support. We were all moved to VOIP without any information about which phones would work with the service - there was no suggestion that some phone models would not work. Please look back at earlier posts to see what has been happening.

John

mervynburrows's avatar
mervynburrows
On our wavelength
3 years ago

As I understand it the problem is with the hub not the phone connected to it . This has been known since June Virgin are not capable of sorting it out and need to go back to the hub manufacturer to initiate a update. I have to delete about 10 no number calls each day. 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 years ago

    The VOIP no number calls sounds very much like Direct IP (SPIT) calls.

    Spam over Internet Telephony (SPIT) is a process of placing a VOIP call to a public IP and using the default SIP port 5060 in the hope of it being routed to a functioning telephone.

  • Redwards86's avatar
    Redwards86
    Dialled in
    3 years ago
    Client62 wrote:

    The VOIP no number calls sounds very much like Direct IP (SPIT) calls.

    Spam over Internet Telephony (SPIT) is a process of placing a VOIP call to a public IP and using the default SIP port 5060 in the hope of it being routed to a functioning telephone.

    It isn’t that. The calls that log on the handset don’t show up on 1471 for example. 

  • Anonymous's avatar
    Anonymous
    3 years ago

    "As previously advised, not all landline phones will be compatible with our services." 

    That's odd. As of this afternoon the VM website advises

    "Will I have to change my home phone?

    No, you can keep using the same phone you’ve always used. The new fibre phone line is designed to work with the same phones as the old copper line." 

    https://www.virginmedia.com/help/landline/fibre-phone-faqs

     

     

     

  • Client62's avatar
    Client62
    Alessandro Volta
    3 years ago

    One would not expect 1471 to have any clue about Direct IP calls.

  • Redwards86's avatar
    Redwards86
    Dialled in
    3 years ago
    Client62 wrote:

    One would not expect 1471 to have any clue about Direct IP calls.

    The phone doesn’t even ring though. 

    I’ve tried turning off the call garden off and it still logs the missed calls but the phone doesn’t ring. 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 years ago

    Perhaps as well, SPIT calls are seldom welcome.