Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

IndigoStickman's avatar
IndigoStickman
Tuning in
3 years ago

Unfortunately that isn't the case for us, as we were moved from a Hub 3 to a Hub 4, and we've still got the issue, and we use a Panasonic cordless handset (single unit).

Our issue only started when we were put on the faster bandwidth, from the VM100. 

I could only then put it down to the change in speeds or something to do with the port scanning on higher bandwidths.

Regardless, VM haven't been back in touch about my wife's lost revenue, and are happy to have closed our issue as fixed, and so the phone is unplugged and this we're paying line rental for no purpose whatsoever due to the service being better when it is disconnected 

NinjaMeerkat's avatar
NinjaMeerkat
Fibre optic
3 years ago
IndigoStickman wrote:

Unfortunately that isn't the case for us, as we were moved from a Hub 3 to a Hub 4, and we've still got the issue, and we use a Panasonic cordless handset (single unit).

Our issue only started when we were put on the faster bandwidth, from the VM100. 

I could only then put it down to the change in speeds or something to do with the port scanning on higher bandwidths.

Regardless, VM haven't been back in touch about my wife's lost revenue, and are happy to have closed our issue as fixed, and so the phone is unplugged and this we're paying line rental for no purpose whatsoever due to the service being better when it is disconnected 

I thought this was a Hub5 and BT premium phone issue?

  • fraserormston's avatar
    fraserormston
    On our wavelength
    3 years ago

    No I have the same problem on a Business Hitron router and BT premium phone and had same issue when I had Panasonic phones previously