Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
4 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

mikewot's avatar
mikewot
On our wavelength
3 years ago

Tried the reset, plugging in etc. but it's still the same.  Todays calls 01.26  04.46 07.16 09.46 10.36 1.06 3.36 4.26 6.56

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
3 years ago

Hey mikewot, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues with the missed calls on the Hub 5 😞 It is something we are aware of.
I have recently spoken with the team and our community lead who have advised me that they are working on a firmware fix for this issue to be resolved.
As it requires extensive testing for the issue to be resolved, there is no current set date for the firmware update to be rolled out, but once it is ready, we will confirm it to our customers and get it rolled out ASAP.

We appreciate your patience.

Kind regards,
Ilyas.