Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
3 years ago

Thanks for the update mikewot on the forums.

You can try to see if it works without the adapter.
I remember on my previous hub we used to use it directly plugged in and it did work.
Are you able to try and see if it makes any difference?

Kind regards,
Ilyas.

mikewot's avatar
mikewot
On our wavelength
3 years ago
No it doesn't work because the phone uses a standard phone connector and the hub needs an RJ45 which is what the adaptor does 🙂
  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    3 years ago

    Thanks for the update mikewot.

    I have got in touch with our community lead regarding an update about this as this seems to be a widespread issue.
    They have informed me that they are working on a fix for this matter with a future firmware update.
    But due the nature of this fault, it will require extensive testing, so as of now there is no confirmed fix date for the issue.

    However I can confirm that the team are looking in to this fault for a resolution.

    Kind regards,
    Ilyas.