Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Paul_DN's avatar
Paul_DN
Icon for Forum Team rankForum Team
3 years ago

Hi davejo33,

Thank you for reaching out to us, we are sorry to hear you are receiving no number calls on your BT phone since moving over to our Phone via the Router, have you been able to try a different handset?

Regards

Paul.

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago

Still chasing VM since 15 Sep 2022, still getting daily flooding of the call list by unrecorded number (cannot use the actual wording here apparently),  getting close to 90 postings on the subject, and still no suitable response other than an admission that the problem is with your Firmware.  Can we have an update please and a time estimate on a suitable fix

  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Chris,

    Thank you for reaching back out, we are sorry, we are aware however there isn't a fix at present, have you been able to try a different phone?

    Regards

    Paul.

    • Chris_Myers's avatar
      Chris_Myers
      Superfast
      3 years ago

      I should buy a new phone because VM switched me to IP telephony driven by firmware that could not handle it? 

      What part of communications does a communications provider not understand.  This is unacceptable. VM made the change, VM have firmware that cannot handle it, VM should fix it.

      Do we really believe the answer is go out and buy a new phone?  So tell us please

      • what phone system do we KNOW works with VM Firmware?
      • when will VM provide them?
      • Will they be provided free (Most of us require a home phone system - mine has a base station with 4 handsets)?.
      • Can you match the BT features?
      • Redwards86's avatar
        Redwards86
        Dialled in
        3 years ago

        I’m with Chris on this one!

        I chose this particular handset for it’s call guardian features as I don’t want to have to deal with telesales people and scammers. 

        At the end of the day VM made the changes to the firmware, VM need to resolve it by updating the firmware. If they can’t do that then absolutely VM should provide / reimburse customers to purchase equipment with equal functionality. 

        The lip service of “we are looking into it but don’t have a resolution date” responses simply aren’t good enough. 

        Perhaps everyone who’s posted on this issue should all make individual complaints to OFCOM? That would make VM speed up the process as OFCOM complaints, upheld or not each have a cost that VM has to pay.