Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
3 years ago

Hey Chris_Myers, thanks for the update regarding the situation of this.

I can confirm that there is an issue with the Hub 5 and BT handsets working together.
This is not to say that there is an issue with BT handsets, as there are many of them, but rather this is an issue with the firmware of the Hub 5 and BT handsets.
We are aware of the situation and this has been logged to the relevant team to work on and resolve.
Unfortunately a manager would not be able to assist further regarding this as the matter is with a specialist team dealing with Hub software's / firmware's and intricacies. 
As advised, once we have an update from the team regarding the solution to this, we will keep you aware.

Kind regards,
Ilyas.

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago

Thank you - it is the first time VM have admitted there is an actual issue with their Firmware. 

Please continue to update on progress as it is received.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    3 years ago

    Thank you for the reply Chris_Myers.

    Truth be told if all other firmware's and software's are fine, and it's our one which is having a hiccup, it tells us that something has gone wrong which we need to rectify.
    "Passing the book" doesn't really do anything, as it just plasters a wound which needs to e fixed.
    So we do appreciate you raising this with us 🙂

    Kind regards,
    Ilyas.