Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

We have solved this for Virgin then, their tech lab needs to test BT premium phone with hub 5 and work out why it keeps sending these no-number calls that don't ring.

It cant be just blamed on BT premium phone as this is one of most popular phones in UK .. 

Zach all you have to do is read the thread. .. its strange this virgin customer support.   Why is this issue not just dealt with by one person and a bit of transparency with it?   The last support agent said this is being investigated by Virgins internal team.

This screams of just kicking the ball down the street to delay a resolution to me.    Please read the thread ! 

Fair play ye.  It's just kinda frustrating how long anything takes with Virgin. 

Zach, Just picked up your question which really, I think, has already been answered. I came to Virgin Media about two weeks ago; no such problems before then but now I constantly have "no number" calls on my display. Since yesterday lunchtime these have been at 1.21pm, 5.31pm, 8.01pm, 9.41pm, 3.11am, 4.21am and 6.51am. I am using a BT Premium phone.

57 messages on the subject over 2-3 weeks and still not understanding the issue. IT HAS NOTHING TO DO WITH LANDLINES, HANDSETS, or PHONE NUMBERS. The simple truth is that it is the move from landline to IP telephony via hub 5 that is the issue. Either hub5 issues (hardware or configuration) or external influences (engineering, hacking) or wider virgin media network issues. We need this escalating to a single person at management level who will take ownership and identify his/her self, conduct an appropriate investigation, and provide a full explanation and solution. We call it professional and responsible network engineering as opposed to the pas-the-parcel service we are getting up to date. We also need an appropriate forum in which to discuss this - we have all come here because virgin media “are experiencing a high volume of calls” since the switchover, have a wait of 30-45 mins to get to a multiple digit wait list, before getting through (1hr plus later) to be told not us it’s your handset. Not good enough sorry. Escalate to management please.

Hello, 

i have a two way bt splitter connected to my hub 5. 
One connected to a bt premium phone, the other a new Panasonic set. As with everyone else, the bt premium phone’s show these calls, Panasonic  set does not. I believe this is simply the hub/vm checking the connection automatically by sending a signla through to the phone and the bt call guardian picking this up as a legitimate call, making these calls show up in recents. 

This issue seems to be only with the bt phones on the hub 5. My premium bt phones worked with both hub 3 and 4 without any issues. 

I will be staying with the hub 5, due to it having the 2.5gb port. 

I dont want to tell anyone how to do job but this is pretty clear the trend with this 

HUB 5 and BT premium phone 

https://shop.bt.com/products/bt-premium-phone---three-handsets-090632-D93X.html

internal tech team should get one then it will become clear what issue is .. 

Great thanks 🙂

You can add another one here, recently upgraded to the Hub 5 and have 4-5 calls daily of the same nature. Went on holiday to return to 50 'Missed Calls' with the missed call capacity on the telephone filled and no new ones being able to be recorded. No problem if it is these 'Ping Tests' (?) but annoying if it is a genuine missed call with no left message.

Come on Virgin get it sorted, this is supposed to be the future for the replacement of copper core telephone lines, not good if it constantly shows missed calls on your landline.

So weeks in, numbers growing, and still no feedback other than “under investigation”. Do we have a timeline for some - any- feedback (ballpark, days, weeks, months, years, sometime never)? Have we even been able to replicate the issue in a lab? Do we know anything? Confidence in an appropriate identification of the issue and a solution is not high.

Hey Dave 

BT premium phone too?

You can add another one to the list. 

Again I’m using BT Premium phones. The difference here I was having this issue with the Hub 4, started a few weeks ago. I’ve since been upgraded to the Hub 5 and am still having the same issue. 

Around 7 per day. 

Being as I’ve had this issue with 2 different hubs I fail to see how resetting the hub will make any difference. 

I don’t know if it makes any difference but I’m using the hub in modem mode. 

John he said in his post 

Again I’m using BT Premium phones.
^ 

All people with this issue have this phone it seems.