Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

No - this is not a fix - how can it be when it affects multiple users and multiple devices and multiple phone numbers. Would you like to guess another answer and refer the issue on to be appropriately addressed?

This is completely unacceptable.  So your saying Virgin no longer allow you to keep your old number?   This was working fine until a week ago.  ITs clearly some tech bug

What part of NO, UNACCEPTABLE is misunderstood. Can we escalate these concerns to management level and provide a full management statement as to 1. Why this is not evidence of a cyber attack 2. Why this is not evidence of technical fault(s), and 3. Why we think changing a phone number will “fix” the issue and not just obscure it (initially at best). You have not even bothered to provide a full explanation of what virgin media believe the issue is, why it’s not related to new equipment/services, and why it is believed a new number will address any identified (.of course even this is not evidenced) unspecified issue(s). Please can we try and provide a professional response with full explanation and not the simplistic and hopeful if you change your number it will go away solution. If I were to do that I would ensure a better level of success by simply changing supplier for all my services. If you want to keep customers - try harder.

Chris can you keep us updated on what solution they come up with for you.   A'll I've been offered is an engineer visit.   Which I rejected as Its not a line fault ! 

So far, it has been passed to the initiator of the response and awaiting their input.

Any update to this its Thursday now ?   It would be nice if this was treated with some priority ?

Hi

Joining this thread as seems same issue as one I started a while ago:

https://community.virginmedia.com/t5/Home-Phone/Hub-5-Missed-Calls/td-p/5091510

One thing is that everyone is mentioning using BT phones - just wondered if this is common to these phones or has anyone seen with other phone makes?

Thanks, but just to confirm on this thread, three of us are all using BT Premium phones - so does seem quite a coincidence!

Ditto!

We have solved this for Virgin then, their tech lab needs to test BT premium phone with hub 5 and work out why it keeps sending these no-number calls that don't ring.

It cant be just blamed on BT premium phone as this is one of most popular phones in UK .. 

Zach all you have to do is read the thread. .. its strange this virgin customer support.   Why is this issue not just dealt with by one person and a bit of transparency with it?   The last support agent said this is being investigated by Virgins internal team.

This screams of just kicking the ball down the street to delay a resolution to me.    Please read the thread ! 

Fair play ye.  It's just kinda frustrating how long anything takes with Virgin. 

Zach, Just picked up your question which really, I think, has already been answered. I came to Virgin Media about two weeks ago; no such problems before then but now I constantly have "no number" calls on my display. Since yesterday lunchtime these have been at 1.21pm, 5.31pm, 8.01pm, 9.41pm, 3.11am, 4.21am and 6.51am. I am using a BT Premium phone.

57 messages on the subject over 2-3 weeks and still not understanding the issue. IT HAS NOTHING TO DO WITH LANDLINES, HANDSETS, or PHONE NUMBERS. The simple truth is that it is the move from landline to IP telephony via hub 5 that is the issue. Either hub5 issues (hardware or configuration) or external influences (engineering, hacking) or wider virgin media network issues. We need this escalating to a single person at management level who will take ownership and identify his/her self, conduct an appropriate investigation, and provide a full explanation and solution. We call it professional and responsible network engineering as opposed to the pas-the-parcel service we are getting up to date. We also need an appropriate forum in which to discuss this - we have all come here because virgin media “are experiencing a high volume of calls” since the switchover, have a wait of 30-45 mins to get to a multiple digit wait list, before getting through (1hr plus later) to be told not us it’s your handset. Not good enough sorry. Escalate to management please.