Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago

Yes, I was moved from Hub 3 to Hub 5 by an engineer as part of the changeover.  Interestingly he was sent out because Virgin Media were called to offer advice on the need for a hub upgrade, checked my system, told me they saw a problem with the landline. and sent the engineer to fix that.  When I told the engineer why I called, he immediately upgraded the hub (whilst telling me they were better than the intermediary Hub 4, where he saw many issues).  I also have a BT DEC phone system (4 phones and a base station).  I also spoke to BT and was also told there was no issue with their phones and IP Telephony.

Vikki_M's avatar
Vikki_M
Icon for Forum Team rankForum Team
3 years ago

Hi Chris_Myers

 

My colleague passed your details on to ensure any issues are resolved.

 

I will reach out to him him and ask that he contacts you as soon as he has an update.

 

He raised this on Thursday so to set expectations the earliest he will pop back to you here would be Tuesday.

 

Thank you for your patience whilst we look into this.