Change landline number

[Ped1953]

I rang on Friday and spoke with customer services re changing my land line number. It has fallen into the hands of scammers. I was told this would be completed by 8pm on Sunday and to ring 174 or 175 and I would be told my new number. This time passed and nothing happened other than I was told it was the wrong number.  I have already wasted over 6 hours of my time in phone calls trying to get Netflix reinstalled. I have no intention doing the same with my phone line. Please advise.

[Ilyas_Y]

Hey @Ped1953 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the poor experience you've had with the team in relation to the landline change. 😢
I will assist and look in to the matter for you. 🧾

I will send a private message.

Kind regards,
llyas.